Frequently Asked Questions
Everything you need to know about your Bathu experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier partner's portal to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are still attached to qualify for a full refund or exchange.
Do you offer international shipping?
Yes, we ship our premium footwear and apparel worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' link. We recommend measuring your foot or chest and comparing it against our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Bathu products?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label. For footwear, use a damp cloth for spot cleaning and avoid machine washing.